Shipping Policy
Shipping policy
We hope to process all orders within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Due to high demand of orders, we may at times experience slightly longer processing times.
Free Shipping
United States: We offer free shipping for all orders!
United Kingdom: We offer free shipping for all orders!
Australia: We offer free shipping for all orders!
Canada: We offer free shipping for all orders!
Rest of world: Shipping to other countries is currently unavailable.
|
Shipping option |
Estimated delivery time |
Price |
|
United States |
5 to 30 days |
$0 |
|
United Kingdom |
5 to 15 days |
$0 |
|
Australia
|
5 to 30 days | $0 |
|
Canada |
5 to 30 days |
$0 |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Serenity Sleep Collective is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@godess-wellness.com with your name and order number, and we will look into it for you.
Include a link for customers to track their order if available.
Refunds, returns, and exchanges
We have a 30 Day risk-free trial that allows you to try out our products and get a full refund if it is not for you (You get to keep it too!).
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@goddess-wellness.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@goddess-wellness.com
